Speech Language Pathologist – Fincastle, Va

The Speech Language Pathologist will have a Master’s or Doctoral Degree from an accredited speech language pathology program and will utilize the therapy process by demonstrating appropriate evaluation, plan of care development, selection of clinical interventions, implementation, evaluation of functional outcomes, and facilitation of discharge plan. Through evaluation they will assess the residents functional abilities, evaluate and perform diagnostic testing, and participate in completing a designated section of the initial comprehensive assessment. Through the plan of care development the speech language pathologist will develop, document, and implement speech language pathology intervention as well as document changes in residents performance and capabilities. Through therapeutic intervention selection the Speech Language Pathologist will select therapy activities to fit residents needs and capabilities as well as monitor and evaluate residents performance in therapy activities. The Speech Language Pathologist will interpret expected and achieved outcomes related to the resident’s ability to engage in functional tasks. Other duties will include facilitation of a discharge plan, supervising others, and completing inservicing and training.

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Restorative Nursing Assistant – CNA Fincastle

JOB DESCRIPTION 

Position / Title:            Restorative Nursing Assistant 

SUMMARY:

The Restorative Nursing Assistant reports to and receives supervision from the Charge Nurse and is responsible for proving quality restorative care to assigned residents in compliance with current applicable federal, state, and local standards, guidelines, and established policies and procedures which encourages each resident’s ability to maintain or attain the highest practical physical, mental, and psychosocial well-being.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide quality restorative nursing care to assigned residents in an environment which promotes their rights, dignity, freedom of choice, and their individuality as illustrated by the following:

  • Provide individualized attention which encourages each resident’s ability to maintain or attain the highest practical physical, mental and psychosocial well-being.
  • Maintain knowledge of the individualized care plan for each resident and provide support to the resident according to the care plan.
  • Contribute to the care planning process by providing the charge nurse with specific information and observations of the residents’ needs and preferences.
  • Maintain the comfort, privacy, and dignity of each resident in the delivery of services.
  • Interact with residents in a manner that displays warmth and promotes a caring environment.
  • Comprehensive understanding and adherence to all aspects of residents’ rights, including the right to be free of restraints and free of abuse.
  • Promptly report to the charge nurse or administrative staff all incidents or evidence of resident abuse or violation of residents’ rights.
  • Observe residents for changes in condition or behavior and promptly report these changes to the Charge Nurse.
  • Assure residents have call lights at hand and answer resident’s call lights promptly and courteously.
  • Lift, move, and transport residents using proper body mechanics and lifting devices for accident prevention.
  • Receive the nursing report upon reporting for duty each shift. Give the nursing report to relief personnel before departing at the end of each shift.
  • Observe and report the presence of pressure areas and skin breakdown to the Charge Nurse.
  • Promptly report injuries of an unknown source, including skin tears to the Charge Nurse.
  • Communicate and interact effectively, courteously, and tactfully with residents, visitors, family members, peers, and supervisors.
  • Practice careful, efficient, and no-waste use of supplies and linens in accordance with established policies and procedures.
  • Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials.
  • Thoroughly wash hands before and after performing any service for the resident.
  • Respond to inquiries or requests from residents and family members in a prompt and courteous manner.
  • Promote positive public relations with residents, family members and guests.
  • Maintain the confidentiality of all resident care information. 

Perform duties in a safe manner in accordance with established policies and procedures.

  • Perform all duties in compliance with established safety and infection control policies and procedures.
  • Actively participate in fire, safety and disaster preparedness drills.
  • Maintain safe working conditions and practices and follow established safety regulations in the use of equipment and supplies. 

Assist in development, modification and implementation of individualized care plans.

  • Review care plans daily to determine if changes in the resident’s restorative care needs have been made on the care plan.
  • Inform the Charge Nurse of any changes in the resident’s conditions so that appropriate changes (if necessary) can be made to the care plan.
  • Ensure all restorative notes convey specific care provided and the resident’s response or lack of response to the care provided.
  • Perform all restorative care services in accordance with the individualized care plan.
  • Honor the resident’s refusal of treatment request. Document and promptly report such requests to the Charge Nurse.

Timely and accurately record restorative assistant notes in an informative and description manner.

  • Record all restorative entries in charts, logs, etc. in an informative and descriptive manner.
  • Use only authorized abbreviations established by the facility when recording information.
  • Properly document all care, responses to care, changes in condition, etc. in accordance with established policies and procedures.
  • Properly document all refusals of treatment including reason for the refusal. 

DEGREE OF SUPERVISION:

The Restorative Nursing Assistant reports to and receives supervision from the Charge Nurse. 

QUALIFICATIONS:

  • High school diploma or equivalent.
  • Successful completion of a State-Approved Nursing Assistant Certification course or other education which meets the state certification requirements.
  • Possess current Nursing Assistant Certification.
  • Must successfully complete in-house training course and pass facility examination for restorative care.

PHYSICAL AND MENTAL DEMANDS:

  • Must be able to push, pull, move and/or lift a minimum of 50 pounds.
  • Must be able to stand and walk for long periods of time.
  • Must be able to reach, stoop, kneel, bend, lift and move intermittently throughout the workday throughout the facility.
  • Must be able to work outside of normal work hours including nights, holidays, and weekends as needed to meet facility and position demands.
  • Must be free of diseases that may be transmitted in the performance of job responsibilities during the stage of communicability.
  • Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile people within the facility. 

WORKING ENVIRONMENT:

Works throughout the facility. Works beyond normal duty hours, on weekends and holidays and temporarily in other positions when necessary.  Interacts with residents, family members, and staff under all conditions and circumstances.  Is subject to hostile and emotionally upset residents, family members, and visitors.   Exposure to infectious waste, diseases, and conditions including but not limited to exposure to hepatitis B viruses.

 

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Receptionist – Palm View

Position / Title: Receptionist

SUMMARY:

The Receptionist reports to and receives supervision from the Chief Administrative Officer and is responsible for providing general office support with a variety of clerical activities and related tasks. The Receptionist will be responsible for answering incoming calls, directing calls to appropriate personnel, mail distribution, flow of correspondence, requisition of supplies, as well as, additional clerical duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform a variety of general office support and clerical tasks.

  • Answer incoming calls and direct the caller to appropriate personnel.
  • Take messages or transfer caller to voicemail when personnel is unavailable.
  • Greet and direct visitors and family members in a professional, friendly, and hospitable manner.
  • Receive, sort, and forward incoming mail. Maintain and route publications.
  • Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
  • Assist in the ordering, receiving, stocking and distribution of office supplies.
  • Assist with photocopying, faxing, filing and collating documents.
  • Maintain the front desk and lobby area in a neat and orderly manner.\
  • Assist with filing in the HR office.
  • Assist with online learning system – activate and deactivate employees, as needed.
  • Type memos, correspondence, reports, and other documents.

Perform duties in a safe manner and comply with established policies and procedures.

  • Perform all duties in compliance with established safety and infection control policies and procedures.
  • Actively participate in fire, safety and disaster preparedness drills.
  • Maintain safe working conditions and practices and follow established safety regulations in the use of equipment and supplies.

QUALIFICATIONS:

  • Possess a high school diploma or GED.
  • Excellent phone etiquette and verbal communication skills.
  • Working knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
  • Ability to work independently on assigned tasks and accept direction on given assignments.

PHYSICAL AND MENTAL DEMANDS:

  • Ability to sit for extended periods of time.
  • Ability to move throughout the facility to access information from other departments.
  • Ability to work under stress with constant interruptions and deadlines.
  • Ability to effectively communicate and interact with facility staff, residents, family members, and visitors in a calm and friendly manner.
  • Must be able to sit, stand, bend, lift and move intermittently during working hours in office areas, as well as throughout the facility.
  • Must be able to work outside of normal work hours including nights, holidays, and weekends as needed to meet facility and position demands.

WORKING ENVIRONMENT:

Works in an office setting as well as throughout the facility.   Interacts with residents, family members, and staff under all conditions and circumstances.  May be exposed to infectious waste, diseases, conditions including but not limited to exposure to hepatitis B viruses.

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Payroll/Human Resources Coordinator – The Springs

JOB DESCRIPTION

 

Position / Title:                        Payroll/Human Resources Coordinator

Department:                             Administration

 

SUMMARY:

The Payroll/Human Resources Coordinator reports to the Chief Administrative Officer and Director of Human Resources and has full responsibility for payroll, employee benefits, personnel file maintenance, and accounts payable functions.  The Payroll/Human Resources Coordinator will organize and maintain all records related to payroll, human resources, and accounts payable in an effective, efficient, and financially sound manner.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Process facility payroll in accordance with established policies and procedures and within established timeframes.

  • Prepare and submit accurate and complete payroll data within established timeframes to ensure each employee receives the correct amount of wages on each scheduled pay day.
  • Generate punch detail reports for department head approval on a daily basis. Update missed punches and enter leave requests into time system on a daily basis.Ensure all payroll items processed have appropriate department head signatures prior to processing.
  • Ensure all payroll items entered conform to Kissito policy as stated in the Employee Handbook. Immediately notify the Director of Human Resources and the Chief Administrative Officer of any discrepancies.
  • Maintain an effective, efficient and accurate payroll and HRIS database. Update employee data (excluding new hires, pay rate changes and benefit tables) in the HRIS system accurately and efficiently.
  • Complete and submit Employee Master Forms to the Home Office for new hires, pay rate changes and benefit table assignment in an accurate and timely manner.
  • Review the Employees Not Paid Report each pay period to identify individuals who are out on leave or who have recently left the organization. Consult with appropriate department heads to obtain required documentation and update system accordingly.
  • Review payroll register upon receipt to ensure accuracy of all checks on each scheduled payday.
  • Distribute payroll checks.
  • Respond promptly to employee inquiries or concerns regarding pay issues. Complete and submit manual check requests as necessary.
  • Maintain biweekly payroll folders in accordance with established policies and procedures.
  • Maintain the confidentiality of payroll data. Store payroll records and payroll data in a secured cabinet or office at all times. Limit discussions and sharing of payroll related information to those with a “need to know”. Responsible for maintaining personnel and medical files in “survey-ready” status at all times
  •  Assemble and maintain personnel and medical files in “survey-ready” status at all times in accordance with the Kissito Healthcare Personnel File Checklist.
  • Generate the License Expiration and Annual PPD reports during the first 3 business days of each month. Forward to Quality Assurance/Staff Development, follow-up to ensure all information is received and update system accordingly.
  • Maintain the confidentiality of personnel and medical data. Store personnel and medical records in a secured cabinet or office at all times.  Limit discussions and sharing of personnel and medical information to those with a “need to know.”

 

 

Responsible for administering employee benefits in accordance with federal and state regulations and in compliance with established policies and procedures.

  • Conduct monthly meetings to educate newly eligible employees on the various benefit offerings including health, dental, disability, life, and 401-K.
  • Assist employees in completing benefit applications/waivers for all benefits offered.
  • Submit applications to carriers in a timely manner and follow-up to ensure that if elected coverage is bound.
  • Enter employee benefit deductions as appropriate in accordance with established policies.
  • Reconcile benefit invoices on a monthly basis to ensure all employees who are eligible have been offered coverage, that coverage is bound, and that all changes and terminations have been processed and carrier premiums are remitted in a timely manner.
  • Follow up with carriers for any changes, additions, and deletions not reflected on the invoice to verify receipt and resolve any discrepancies.
  • Responsible for COBRA administration and Section 125 compliance for medical and dental plans.
  • Respond promptly to employee inquiries regarding benefit offerings, eligibility, and benefit concerns.
  • Coordinate open enrollment meetings and documentation in conjunction with the Director of Human Resources.

Administer assigned human resources functions and actively participate in orientation of all new hires.

  • Conduct and document reference checks for all new hires.
  • Conduct new employee orientation to complete all payroll/human resources forms, explain general work rules, procedures, benefits, expectations, attendance, clocking in and out, and the employee handbook.
  • Perform employment verifications for past and current employees in accordance with established policies and procedures.
  • Work cooperatively with facility staff and employees to resolve employment related issues. Answer general employment and human resources questions.

Process accounts payable in an accurate and timely manner in accordance with established policies and procedures.

  • Code incoming invoices and distribute to appropriate department head for approval and authorization to pay on a daily basis.
  • Ensure all invoices received are coded, approved and entered prior to the cut-off date established each month.
  • Reconcile statements received to company records.  Work with vendors to resolve discrepancies.
  • Assist in preparing the weekly cash request log.
  • Process payments accurately and in accordance with established policies and procedures.
  • Respond to vendor inquiries regarding account balances, payment status, etc.
  • Maintain accurate Accounts Payable files in a neat, orderly, and efficient manner for all paid and unpaid invoices.

Perform various clerical duties as assigned.

  • Answer incoming calls and direct the caller to appropriate personnel.
  • Take messages or transfer caller to voicemail when personnel is unavailable.
  • Greet and direct visitors and family members in a professional, friendly, and hospitable manner.
  • Receive, sort, and forward incoming mail. Maintain and route publications.
  • Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
  • Assist in the ordering, receiving, stocking and distribution of office supplies.

QUALIFICATIONS:

  • High school diploma or commercial coursework including math, payroll, bookkeeping and business.
  • Working knowledge of Microsoft Office products and personal computers and payroll systems.
  • Proven ability to prioritize and work under minimum supervision.
  • Strong time management and attention to detail.
  • One – two years prior experience in a similar role, preferred.
  • Strong communication skills, both written and verbal.
  • Ability to work with a diverse population.

PHYSICAL AND MENTAL DEMANDS:

  • Ability to sit for extended periods of time.
  • Ability to move throughout the facility to access information from other departments.
  • Ability to work under stress with constant interruptions and deadlines.
  • Ability to follow complex instructions.
  • Ability to master basic math skills.
  • Ability to think logically in following procedures and instructions.
  • Ability to effectively communicate and interact with colleagues, facility staff, residents, family members, and employees in a calm and friendly manner.
  • Must be able to sit, stand, bend, lift and move intermittently during working hours in office areas, as well as throughout the facility.
  • Must be able to work outside of normal work hours including nights, holidays, and weekends as needed to meet facility and position demands.

WORKING ENVIRONMENT:

Works in an office setting as well as throughout the facility.   Interacts with residents, family members, and staff under all conditions and circumstances.  May be exposed to infectious waste, diseases, conditions including but not limited to exposure to hepatitis B viruses.

 

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Medical Records Clerk – Palm View

The Medical Records Clerk will be responsible for providing a variety of clerical duties involved in maintaining medical records which include filing, retrieving and distributing medical records, and maintaining associated logs and records. Specifically the Medical Records Clerk will prepare, review, and maintain hard copy and electronic medical charts for processing new admissions, processing discharges, and the daily maintenance of medical charts. Other responsibilities will include maintaining daily census and admission/discharge register, generating monthly reports and performing monthly audits of medical charts, thinning medical charts on a quarterly basis, and maintaining confidentiality of medical records.

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MDS Coordinator – Palm View Rehab

JOB DESCRIPTION

 

Position / Title:            MDS Coordinator

Department:                 Nursing Services

Reports To:                  Director of Nursing

 

 

SUMMARY:

The MDS Coordinator reports to and receives general direction from the Director of Nursing and is responsible for coordinating the completion of the Minimum Data Set (MDS) and resident Care Plans; performs related work as required. Has primary accountability to ensure that MDS Assessments and Care Plans are accurately completed according to federal and state requirements and established deadlines.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ensure the Minimum Data Set (MDS) and resident Care Plans are accurately completed in accordance with federal and state requirements and within established deadlines.

  • Direct, organize and schedule required resident assessments and related documentation for Medicare, Medicaid and private insurance reimbursement for completion of MDS process including initial certification and recertification.
  • Collaborate with the interdisciplinary team and all departments to facilitate completion of the MDS process in a timely manner.
  • Calculate Medicare assessments and PPS dates for 5, 14, 30, 60, 90 day assessments.
  • Oversee documentation to comply with Medicare or state reimbursement rules.
  • Review medical records and other records related to resident’s health status to collect information related to the MDS process.
  • Calculate quarterly and annual assessments with appropriate dates.
  • Review daily census and complete discharge and re-admission tracking forms.
  • Monitor input to ensure accuracy, timeliness and compliance with reimbursement authorities and standards.
  • Attend care plan conferences.
  • Assess resident care needs utilizing the RAP guides and assist in the development of individualized plans of resident care.
  • Participate in the education of staff on documentation requirements to support MDS coding.
  • Lead PPS meetings to promote interdisciplinary communication.
  • Maintain ongoing communication with Rehabilitation staff and other disciplines to ensure that the most appropriate dates are selected for the MDS.
  • Monitor monthly CMS scores.
  • Complete and transmit MDS’s to CMS.
  • Review and correct submission errors in a timely manner.
  • Submit transmission report to financial department upon successful transmission.

 

Perform duties in a safe manner and comply with established policies and procedures.

  • Perform all duties in compliance with established safety and infection control policies and procedures.
  • Actively participate in fire, safety and disaster preparedness drills.
  • Maintain safe working conditions and practices and follow established safety regulations in the use of equipment and supplies.

 

DEGREE OF SUPERVISION:

The MDS Coordinator reports to and receives general direction from the Director of Nursing.

 

QUALIFICATIONS:

  • Graduate of an accredited school of Nursing
  • Must possess a current, unencumbered Registered Nurse License issued by the State or current, unencumbered registration as a LPN issued by the State.
  • Working knowledge of PC’s, application software, peripheral equipment and the MDS clinical database.
  • Must be knowledgeable of nursing and medical practices and procedures, as well as laws, regulations, and guidelines that pertain to long-term care.
  • Two years of nursing experience in a health care institution, preferred.
  • Minimum of one year MDS experience, preferred.

 

PHYSICAL AND MENTAL DEMANDS:

  • Must be able to push, pull, move and/or lift a minimum of 50 pounds.
  • Must be able to stand and walk for long periods of time.
  • Must be able to reach, stoop, kneel, bend, lift and move intermittently throughout the work day throughout the facility.
  • Must be able to work outside of normal work hours including nights, holidays, and weekends as needed to meet facility and position demands.
  • Must be free of diseases that may be transmitted in the performance of job responsibilities during the stage of communicability.
  • Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile people within the facility.
  • Most possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures necessary for providing quality care.

 

WORKING ENVIRONMENT:

Works in office areas, as well as throughout the facility. Works beyond normal duty hours, on weekends and holidays when necessary.  Interacts with residents, family members, and staff under all conditions and circumstances.  Is subject to hostile and emotionally upset residents, family members, and visitors.   Exposure to infectious waste, diseases, and conditions including but not limited to exposure to hepatitis B viruses.

 

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Maintenance Assistant -ALLEGHANY

Job Description

 

Department:                 Maintenance

Reports To:                  Director of Maintenance

 

SUMMARY:

The Maintenance Assistant reports to and receives supervision from the Director of Maintenance and is responsible for repairing and maintaining the facility, grounds, and equipment in a safe, clean and orderly manner.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Perform routine repairs and preventative maintenance for building, grounds and equipment.
  • Maintain and repair building as needed. Such as repairing windows and doors; painting; carpentry work.
  • Maintain and repair building systems including, but not limited to electric wiring and controls, heating, ventilation and plumbing. Such as installing and repairing plumbing and electrical fixtures; opening clogged drains.
  • Assist with seasonal projects such as roof maintenance and repair, parking lot repair, and HVAC maintenance.
  • Responsible for snow and ice removal, application of salt and ice melt to sidewalks, and parking areas.
  • Grounds maintenance to include cutting grass, trimming, raking and mulching.
  • Maintenance and repair of security and alarm systems.
  • Perform preventative maintenance functions such as filter replacements, changes oil, filters, replacement of hoses, batteries, bulbs, and fuses in accordance with established preventative maintenance schedules.
  • Accurately account and safety store maintenance equipment and tools.
  • Provide immediate response to emergency situations (e.g. no heat, frozen water lines, building vandalism, etc.)
  • Conduct periodic building condition assessments, including documentation to identify safety concerns, and repair needs.
  • Respond to oral and written feedback from residents on building, grounds, and equipment issues and concerns as appropriate.
  • Document maintenance activities through preparation of reports, work orders, maintenance schedules and incidental record keeping in accordance with departmental policies.
  • Repair damaged flooring and base boards as needed. Assist with floor maintenance such as carpet cleaning, stripping and waxing hallways, resident rooms, and common areas.
  • Assist with other environmental services duties (such as housekeeping and laundry functions) as needed.
  • Assist in covering on-call duties beyond normal hours, on weekends and holidays to respond to facility emergencies. Assist with safety, fire, and disaster preparedness programs, and OSHA compliance.

 

  • Conduct routine checks of fire alarms and security systems.
  • Assist with coordination and documentation of fire, safety, and disaster preparedness drills.
  • Maintain SDS sheets.

 

  • Assist with the Orientation program for all employees must include a minimum of the following: fire drill procedures, disaster procedures, alarm panel review, emergency water supply, OSHA regulations, tour of facility including shut-off valves, evacuation routes, etc.Perform duties in a safe manner and comply with established policies and procedures.
  • Perform all duties in compliance with established safety and infection control policies and procedures.
  • Maintain safe working conditions and practices and follow established safety regulations in the use of equipment and supplies.

 

QUALIFICATIONS:

  • The Maintenance Assistant reports to and receives supervision from the Director of Maintenance.
  • Must possess, as a minimum, a high school diploma or equivalent.
  • Minimum of 1 – 3 years previous experience in a similar role.
  • Demonstrated knowledge of the operations and maintenance of facilities and grounds including carpentry, electrical, mechanical, water and septic, security and alarm systems, HVAC systems, grounds maintenance and code requirements.
  • Demonstrated mechanical, electrical and repair abilities.
  • Ability to operate various maintenance equipment and tools.
  • Must be able to read instructions and manuals for equipment and tools.
  • Must be able to communicate positively with residents, coworkers, families, and vendors.

 

 

PHYSICAL AND MENTAL DEMANDS:

  • Must be able to push, pull, move and/or lift a minimum of 50 pounds, perform moderately strenuous tasks and to climb ladders.
  • Must be able to stand, bend, lift and move intermittently throughout the work day in the throughout the facility.
  • Must be able to work outside of normal work hours including nights, holidays, and weekends as needed to meet facility and position demands.
  • Must be free of diseases that may be transmitted in the performance of job responsibilities during the stage of communicability.

 

WORKING ENVIRONMENT:

Works throughout the facility both indoors and outside in all types of weather conditions. Works beyond normal duty hours, on weekends and holidays when necessary.  Must be available to assist with on-call duties to respond to facility emergencies.  Is subject to falls, burns from equipment, odors, etc. throughout the work day.    May be exposed to dust, fumes, allergens and air contaminants.  Interacts with residents, family members, and staff under all conditions and circumstances.  May be exposed to infectious waste, diseases, and conditions including but not limited to exposure to hepatitis B viruses.

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Laundry Aide – Hot Springs

The Laundry Aide will be responsible for performing a variety of general laundry tasks such as washing, drying, and folding garments and linens, ironing, handling clean and soiled laundry, assembling supply packs for departments, recording requests for linens and delivering them promptly, identifying and reporting garments in need of repair, and distributing garments to residents rooms. The Laundry Aide is expected to perform duties in a safe manner and comply with established policies and procedures.

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Housekeeping Supervisor – Maple Grove

The Housekeeping Supervisor will be responsible for the supervision of Housekeeping Staff working with punch detail reports, PTO, training, and maintaining care and use of supplies. Duties include developing and implementing action plans to meet the goals of the Housekeeping Department, performing a variety of general housekeeping tasks to maintain a clean, safe, sanitary, and comfortable environment, as well as assisting in preparing an annual operating budget for approval by the Chief Administrative Officer.

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Housekeeper – Fincastle

The Housekeeper reports to and receives supervision from the Housekeeping Supervisor (when applicable) or the Director of Environmental Services and is responsible for performing a variety of general cleaning tasks in compliance with current applicable federal, state, and local standards, guidelines, and established policies and procedures to enhance the quality of life of our residents by maintaining a clean, safe, sanitary and comfortable environment.

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