Position / Title: Chief Administrative Officer
The Chief Administrative Officer reports to the Chief Executive Officer and is responsible for providing leadership, staff development, budgeting, and management of key services in accordance with policies and procedures and current federal, state, and local standards, guidelines, and regulations that govern long-term care facilities to assure each resident receives the necessary nursing, medical, and psychosocial services to attain and maintain the highest possible mental and physical functional status.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The CAO provides staff development by planning, developing, organizing, implementing, evaluating, and directing the staff of the facility.
- Directly and indirectly responsible for organizational planning and development, interviewing, selection, training, motivation, wage and salary administration, and performance appraisals for all facility staff.
- Develops objectives in support of Corporate Office directives. Establishes and implements procedures to ensure achievement of objectives.
- Enhances company posture on EEO/ADA by making a good faith effort to recruit, select, develop, and retain protected class employees.
Provides leadership by planning, developing, and organizing all units, and by implementing, evaluating, and directing the activities of the Business Office Unit.
- Implement and maintain written Operational policies and procedures in compliance with Corporate Office directives.
- Assist department managers in the implementation and maintenance of departmental policies and procedures in compliance with Corporate Office directives.
- Establish and promote a rapport in and among business units to promote interdisciplinary decision-making in daily unit operations.
- Interpret and explain the facility’s policies and procedures to employees, residents, family members, visitors, government agencies, etc. as necessary.
- Promote an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment, throughout the facility.
- Represent the facility at, and participate in, community events.
- Report operational concerns and make recommendations to Corporate Office personnel.
- Maintain good public relations that serve the best interest of both the facility and the community.
- Maintain positive relations with residents, their families, and support staff to assure that residents’ needs are continually met.
- Ensure that public information describing the services provided by the facility is accurate and up-to-date.
- Inspect the facility on a routine basis to assure that established policies and procedures are implemented and maintained.
Prepare an annual operating budget for approval by the Corporate Office and allocate the resources to carry out programs and activities of the facility.
- Prepare an annual operating budget to achieve organization objectives in conjunction with department managers.
- Review and interpret monthly financial statements and take appropriate corrective action in response to variances and trends.
- Apply Continuous Quality Improvement principles to existing financial and operating systems.
Manage key services.
- Assist staff in planning and conducting ongoing training programs to assure that current material and programs are continuously provided.
- Conduct daily stand-up meetings with all department heads.
- Attend and participate in workshops, seminars, etc. to keep abreast of changes in the long-term care field, as well as to maintain professional status.
- Serve on and/or chair various committees within the facility (e.g. Resident Care Committee, Quality Assurance, and Resident Council) and provide written/oral reports as directed or as necessary.
DEGREE OF SUPERVISION:
The Chief Administrative Officer reports to and receives general direction from the Chief Executive Officer.
- Requires a Bachelor’s Degree in Public Health Administration, Business Administration, or a health related degree or other education which meets the minimum state licensure requirements.
- Must possess a current, unencumbered Nursing Home Administrator’s license issued by the State.
- Past administrative and supervisory experience in a long-term care facility, preferred.
- Must possess working knowledge of reimbursement regulations and nursing practices and procedures, as well as the laws, regulations, and guidelines pertaining to long-term care administration.
- Must be thoroughly familiar with laws, regulations, and guidelines governing personnel administration.
- Must be able to read and interpret financial records and reports.
- Must be proficient with computers and the operating systems.
PHYSICAL AND MENTAL DEMANDS:
- Must possess the ability to make independent decisions when circumstances warrant.
- Must possess the ability to deal tactfully with staff, residents, family members, visitors, government agencies, and the general public.
- Must possess the ability to work harmoniously with and supervise professional and non-professional staff.
- Must have the willingness to deal with residents, staff, and visitors at various maturity levels.
- Must be able to maintain good staff relations and employee morale.
- Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures necessary for providing quality care and maintaining a sound operation.
- Must be able to communicate policies, procedures, regulations, reports etc. to staff, residents, family members, visitors and government agencies.
- Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
- Must be able to sit, stand, bend, lift and move intermittently during working hours in office areas, as well as throughout the facility.
- Must be able to work outside of normal work hours including nights, holidays, and weekends as needed to meet facility and position demands.
- Must be able to travel as needed.
Works in an office setting as well as throughout the facility. Interacts with residents, family members, staff, visitors, and government agencies under all conditions and circumstances. Is subject to hostile and emotionally upset residents, family members, staff, and visitors under all conditions and circumstances. Is involved in community/civic projects. May be exposed to infectious waste, diseases, and conditions including but not limited to exposure to hepatitis B viruses.