Position / Title: Receptionist
The Receptionist reports to and receives supervision from the Chief Administrative Officer and is responsible for providing general office support with a variety of clerical activities and related tasks. The Receptionist will be responsible for answering incoming calls, directing calls to appropriate personnel, mail distribution, flow of correspondence, requisition of supplies, as well as, additional clerical duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform a variety of general office support and clerical tasks.
- Answer incoming calls and direct the caller to appropriate personnel.
- Take messages or transfer caller to voicemail when personnel is unavailable.
- Greet and direct visitors and family members in a professional, friendly, and hospitable manner.
- Receive, sort, and forward incoming mail. Maintain and route publications.
- Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
- Assist in the ordering, receiving, stocking and distribution of office supplies.
- Assist with photocopying, faxing, filing and collating documents.
- Maintain the front desk and lobby area in a neat and orderly manner.\
- Assist with filing in the HR office.
- Assist with online learning system – activate and deactivate employees, as needed.
- Type memos, correspondence, reports, and other documents.
Perform duties in a safe manner and comply with established policies and procedures.
- Perform all duties in compliance with established safety and infection control policies and procedures.
- Actively participate in fire, safety and disaster preparedness drills.
- Maintain safe working conditions and practices and follow established safety regulations in the use of equipment and supplies.
- Possess a high school diploma or GED.
- Excellent phone etiquette and verbal communication skills.
- Working knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
- Ability to work independently on assigned tasks and accept direction on given assignments.
PHYSICAL AND MENTAL DEMANDS:
- Ability to sit for extended periods of time.
- Ability to move throughout the facility to access information from other departments.
- Ability to work under stress with constant interruptions and deadlines.
- Ability to effectively communicate and interact with facility staff, residents, family members, and visitors in a calm and friendly manner.
- Must be able to sit, stand, bend, lift and move intermittently during working hours in office areas, as well as throughout the facility.
- Must be able to work outside of normal work hours including nights, holidays, and weekends as needed to meet facility and position demands.
Works in an office setting as well as throughout the facility. Interacts with residents, family members, and staff under all conditions and circumstances. May be exposed to infectious waste, diseases, conditions including but not limited to exposure to hepatitis B viruses.