The Admissions Coordinator reports to and receives general direction from the Chief Administrative officer and is responsible for developing and implementing marketing strategies to meet census targets. The Admissions Coordinator assists in managing, planning, and organizing the resident’s admission process in accordance with rules, standards, and guidelines that govern long-term care facilities, and established policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assist in developing and implementing strategies to meet census targets.
- Assist in developing and implementing marketing strategies to increase awareness and promote a positive image of the facility and its services.
- Must connect with customers to cultivate lasting relationships, primarily by solving problems for these customers.
- Assist and educate our potential residents by effectively demonstrating the unique value of our facility and our services.
- Assist in Identifying and analyzing competitive facilities in the local marketing area, including the number of beds, competitive rates, and current occupancy. Update on a quarterly basis or ore frequently if necessary.
- Conduct facility tours with referral sources, family members, and appropriate others.
- Assist in developing and implementing special events and presentations targeted at community education, establishing and maintaining status for the facility as the EXPERT provider of skilled nursing and rehabilitation care.
- Assist in managing, planning and organizing the resident’s admission process to ensure a positive experience and smooth transition into the facility.
- Compile pre-admission clinical information for prospective new residents and distribute to appropriate department managers.
- Alert appropriate department managers and facility staff of projected changes such as admissions, bed changes, and discharges.
- Maintain a close working relationship with the Director of Marketing & Business Development, the Chief Administrative Officer, Director of Nursing, and Director of Financial Services to assure appropriate and efficient decisions regarding prospective admissions.
- Maintain, update and distribute a list of available beds by type on a daily basis.
- Assist in coordinating and managing new bed availability to maximize occupancy.
- Follow-up with referral sources, family members and responsible parties concerning prospective new admissions, as assigned.
- Assist in monitoring and analyzing customer satisfaction including new admissions, post-discharges, current short-term stay patients, residents, family members, and community sources. Work with management team to develop action plans, as necessary.
- Assure admission procedures are following in accordance with established policies.
- Maintain open lines of communication with social workers, physicians, and discharge planners.
- Contact hospitals as needed to facilitate the return of residents to the facility.
Perform duties in a safe manner in accordance with established policies and procedures.
- Practice careful, efficient, and no-waste use of supplies in accordance with established policies and procedures.
- Perform all job responsibilities in accordance with prescribed safety and infection control procedures.
- Actively participate in fire, safety and disaster preparedness drills.
- Maintain safe working conditions and practices and follow established safety regulations in the use of equipment and supplies. The Admissions Coordinator reports to and received direction from the Director of Marketing and Business Development and the Chief Administrative Officer.
- Bachelor’s degree from an accredited college or university with course work in Social Services, Marketing, or related area, preferred.
- Strong interpersonal and verbal/written communication skills.
- Computer proficiency.
- Must be bilingual.
PHYSICAL AND MENTAL DEMANDS:
- Must be able to stand and walk for long periods of time.
- Must be able to reach, stoop, kneel, bend, lift and move intermittently throughout the work day throughout the facility.
- Must be able to work outside of normal work hours including nights, holidays, and weekends as needed to meet facility and position demands.
- Must be free of diseases that may be transmitted in the performance of job responsibilities during the stage of communicability.
- Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile people within the facility.
Works in office areas, as well as throughout the facility. Frequent day travel by automobile to hospitals, doctor’s offices, senior services, etc. Works beyond normal duty hours, on weekends and holidays when necessary. Interacts with residents, family members, and staff under all conditions and circumstances. Is subject to hostile and emotionally upset residents, family members, and visitors. Exposure to infectious waste, diseases, and conditions including but not limited to exposure to hepatitis B viruses.